Kolabtree Support

Getting Started 3

• What is Kolabtree?
• How to get started on Kolabtree?
• Where can I leave feedback for Kolabtree?

Troubleshooting 5

• Basic Troubleshooting
• Forgot Password: Steps to reset your password
• Can I change my Registered Email address?
• I am having trouble uploading a file into the private messages/ workspace. What can I do?
• I want to close my Kolabtree account, how can I do this?

Code of Ethics 0

Starting a Project 6

• How to Create a Project?
• What privacy options are available to me?
• Who owns the IP of the project deliverables?
• I need to hire an expert with a specific background
• Does Kolabtree verify the freelancers on the platform, and how?

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Making the Payment 5

• I have accepted the SOW and hired an expert, what to do next?
• When do I need to pay the freelancer, and how do I do that?
• How do I pay the Freelancer for Fixed Priced Projects?
• How do I release the funds per each milestone?
• How do I pay the expert for hourly project?

Managing Your project 18

• How to Select the Right Expert?
• Who owns the IP of the work?
• How do I personally invite experts I have found on the Browse Experts page?
• Can I change the privacy option of my project?
• The expert with whom I want to work on this project is not responding to my messages. What can I do?

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After You Hire An Expert 16

• How do I add Milestones to my Project
• How do I revise the fee of a project that I have already hired an expert for?
• Can I change my project from fixed rate to hourly rate?
• Can I change my project from hourly rate to fixed rate?
• Payments: T&Cs

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Kolabtree Assist 13

• What is Kolabtree Assist?
• How does Kolabtree Assist work?
• How can I opt in for Kolabtree Assist?
• When can I opt in for Kolabtree Assist?
• I have paid for Kolabtree Assist but I have not received any proposals, can I get a full refund?

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Freelancer Profiles 9

• I am an expert, how does Kolabtree work?
• Are there any fees to register as an expert on Kolabtree?
• How do I create a profile on Kolabtree?
• What kind of projects/work can I expect from the platform?
• How to sync your Orcid profile with Kolabtree?

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Before/While Submitting a Proposal 10

• How do I write a good proposal?
• Example of Good vs Bad Proposal
• Can I take up projects from students related to their coursework?
• Can I reach out to the client without submitting a proposal?
• Can I communicate with the client via other means other than the platform?

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Proposal Submitted 6

• How do I track projects I have submitted my proposals on?
• I have submitted my proposal, what are the next steps?
• Can I withdraw my proposal after submitting?
• I have withdrawn my proposal previously, but I have changed my mind. Can I re-submit my proposal?
• The client is not responding to my messages, and I am eager to work on this project. What can I do?

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Proposal Accepted 4

• When should I begin working on a deliverable?
• What should I do after my proposal is accepted?
• What happens in case the client is not satisfied with the output?
• I have been awarded the project, but the client is not responsive in the workspace. What can I do?

Payment and Receiving Payment 10

• When will I receive my payment?
• Can I receive a payment directly into my bank account instead of via Payoneer?
• What is the difference between my current payment preference and the local currency option as both are bank transfers?
• Can I change my payment preference to local currency later?
• How can I contact support?

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Documents 2

• Support
• Setting Up a Zoom Call