Kolabtree Support

Getting Started 4

• What is Kolabtree and how to get started on it?
• What can Kolabtree do for you?
• Where can I leave feedback for Kolabtree?
• I would like to contribute to the Kolabtree blog!

Troubleshooting 5

• Basic Troubleshooting
• Forgotten Password/Reset Password
• Can I change my Registered Email address?
• I am having trouble uploading a file into the private messages/workspace. What can I do?
• I am looking to close my Kolabtree account, how do I do this?

Code of Ethics 0

Starting a Project 7

• How to Create a Project?
• What privacy options are available to me?
• Does Kolabtree provide any satisfaction guarantees for the project(s) I post?
• Who owns the IP of the project deliverables?
• How much does it cost to hire a freelancer?

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Managing Your project 21

• How to Select the Right Expert?
• Who owns the IP of the work?
• Does Kolabtree have a satisfaction guarantee?
• How do I personally invite experts I have found on the Browse Experts page?
• Can I change the privacy option of my project?

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Queries Related to Confirmed Projects 22

• What is meant by "funding" of the project?
• If I fund my project, how are my funds protected?
• I have funded my wallet but the project wallet is showing up as 0.
• How do I revise the fee of a project that I have already hired an expert for?
• Can I change my project from fixed rate to hourly rate?

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Kolabtree Assist 13

• What is Kolabtree Assist?
• How does Kolabtree Assist work?
• How can I opt in for Kolabtree Assist?
• When can I opt in for Kolabtree Assist?
• I have paid for Kolabtree Assist but I have not received any proposals, can I get a full refund?

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Freelancer Profiles 10

• I am an expert, how does Kolabtree work?
• Are there any fees to register as an expert on Kolabtree?
• How do I create a profile on Kolabtree?
• What kind of projects/work can I expect from the platform?
• How to sync your Orcid profile with Kolabtree?

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Before/While Submitting a Proposal 12

• How do I write a good proposal?
• Example of Good vs Bad Proposal
• Can I take up projects from students related to their coursework?
• Can I reach out to the client without submitting a proposal?
• Can I communicate with the client via other means other than the platform?

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Proposal Submitted 7

• How do I track projects I have submitted my proposals on?
• I have submitted my proposal, what are the next steps?
• How to edit bid (proposal) amount and deadline?
• Can I withdraw my proposal after submitting?
• I have withdrawn my proposal previously, but I have changed my mind. Can I re-submit my proposal?

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Proposal Accepted 7

• When should I begin working on a deliverable?
• What kind of assurance do I have on receiving payments after submitting the deliverables?
• What happens in case the client is not satisfied with the output?
• I am an expert and I have just submitted the work for a project, can the payment be released to me?
• In how many days will I receive my payment after the payment has been processed by the client?

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Payment and Receiving Payment 12

• Payment Details
• Can I receive a payment directly into my bank account instead of via Payoneer?
• What is the difference between my current payment preference and the local currency option as both are bank transfers?
• Can I change my payment preference to local currency later?
• How can I contact support?

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Documents 2

• Support
• Knowledge Base