Payment and Receiving Payment

Payment Details
Accepted KYC documents: For the UK, USA, Canada, and countries in the Single Euro Payments Area: Valid passport (first & last page) or driver’s license...
Wed, 19 Aug, 2020 at 11:58 PM
Can I receive a payment directly into my bank account instead of via Payoneer?
Currently, Kolabtree only supports making payments via Payoneer and hence receiving payments via any other method is currently not possible. Please reac...
Wed, 19 Aug, 2020 at 11:56 PM
What is the difference between my current payment preference and the local currency option as both are bank transfers?
Currently you receive payments for your freelancer invoices only in US$ from Kolabtree via Payoneer. Payoneer remits US$ to your bank account and conversion...
Wed, 17 Jul, 2019 at 7:32 PM
Can I change my payment preference to local currency later?
Yes, any time you wish, you need to click on the link and contact Payoneer support (https://payoneer.custhelp.com/app/home) by email or call and generate a ...
Wed, 17 Jul, 2019 at 7:35 PM
How can I contact support?
Payoneer If you have any queries, you can reach out to a Payoneer customer care representative via phone, chat or e-mail message. Payoneer is open 365 x 7 ...
Wed, 17 Jul, 2019 at 8:22 PM
Which countries are not supported by Payoneer?
Currently Payoneer cannot provide services to the following countries: Iran, Cuba, Syria, North Korea, Sudan and Iraq
Wed, 17 Jul, 2019 at 8:18 PM
If I am a US-based freelancer, do I have to make any changes to my current payment preference?
US freelancers, having registered their US bank account details with ACH routing number in your Payoneer account, don’t have to do any changes. However ...
Wed, 17 Jul, 2019 at 7:37 PM
What charges will I have to bear?
There are two types of charges involved: Sending charges - These are completely borne by Kolabtree. Receiving charges - There will be a Forex conve...
Wed, 17 Jul, 2019 at 7:34 PM
What is the Kolabtree 20% Service Charge?
When the funds are released to the expert for completing a project, Kolabtree will first deduct up to 20% service fee for creating, hosting, maintaining, an...
Thu, 20 Aug, 2020 at 12:03 AM
Is it compulsory to change the current payment preference option?
No. You can continue with your current payment preference option without making any change.
Wed, 17 Jul, 2019 at 7:35 PM