Troubleshooting

Basic Troubleshooting
If you are experiencing problems with our website, we recommend that you simply try one of the solutions below. Clear the cache and cookies in your bro...
Mon, 29 Jul, 2024 at 5:03 PM
Forgot Password: Steps to reset your password
We understand that you might not recall your password or simply want to reset it. If you need help resetting your password, we can assist you by providing y...
Mon, 29 Jul, 2024 at 6:48 PM
Can I change my Registered Email address?
Absolutely, you can change your registered email address. The steps are outlined below. Log in to your account and select Account Settings. To update you...
Mon, 29 Jul, 2024 at 6:30 PM
I am having trouble uploading a file into the private messages/ workspace. What can I do?
If you're experiencing problems uploading files and/or documents, it's possible that they exceed the allowable 100 MB limit per file or have a file ...
Mon, 29 Jul, 2024 at 6:52 PM
I want to close my Kolabtree account, how can I do this?
We understand that de-activating your Kolabtree account can be a difficult decision. If you find yourself in this situation, please know that the Kolabtree ...
Mon, 29 Jul, 2024 at 6:57 PM