Basic Troubleshooting
If you are facing any issues on our website we would recommend you to try to below steps. Clear the cache and cookies of your browser. Upgrade...
Thu, 24 Oct, 2019 at 7:27 PM
Forgotten Password/Reset Password
We understand there could be situations where you may not remember your password or would just like to reset your password. If you need help resetting your ...
Thu, 24 Oct, 2019 at 7:27 PM
Can I change my Registered Email address?
Yes, you can update your registered email address. The steps are listed below.   1. Once you log in to your account click on Account Settings. Here you wi...
Thu, 4 Aug, 2022 at 10:56 AM
I am having trouble uploading a file into the private messages/workspace. What can I do?
If you are having trouble uploading files and/or documents, they might be over the allowed MB limit. Please email our friendly team at
Thu, 24 Oct, 2019 at 7:28 PM
I am looking to close my Kolabtree account, how do I do this?
You may send a request to and someone from the team will get in touch with you to assist you in the deactivation of your account.
Thu, 24 Oct, 2019 at 7:29 PM