Kolabtree Support
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Knowledge base
General
Getting Started
3
What is Kolabtree?
How to get started on Kolabtree?
Where can I leave feedback for Kolabtree?
Troubleshooting
5
Basic Troubleshooting
Forgot Password: Steps to reset your password
Can I change my Registered Email address?
I am having trouble uploading a file into the private messages/ workspace. What can I do?
I want to close my Kolabtree account, how can I do this?
Code of Ethics
0
For Clients
Starting a Project
6
How to Create a Project?
What privacy options are available to me?
Who owns the IP of the project deliverables?
I need to hire an expert with a specific background
Does Kolabtree verify the freelancers on the platform, and how?
View all 6
Making the Payment
5
I have accepted the SOW and hired an expert, what to do next?
When do I need to pay the freelancer, and how do I do that?
How do I pay the Freelancer for Fixed Priced Projects?
How do I release the funds per each milestone?
How do I pay the expert for hourly project?
Managing Your project
18
How to Select the Right Expert?
Who owns the IP of the work?
How do I personally invite experts I have found on the Browse Experts page?
Can I change the privacy option of my project?
The expert with whom I want to work on this project is not responding to my messages. What can I do?
View all 18
After You Hire An Expert
16
How do I add Milestones to my Project
How do I revise the fee of a project that I have already hired an expert for?
Can I change my project from fixed rate to hourly rate?
Can I change my project from hourly rate to fixed rate?
Payments: T&Cs
View all 16
Kolabtree Assist
13
What is Kolabtree Assist?
How does Kolabtree Assist work?
How can I opt in for Kolabtree Assist?
When can I opt in for Kolabtree Assist?
I have paid for Kolabtree Assist but I have not received any proposals, can I get a full refund?
View all 13
For Freelancers
Freelancer Profiles
9
I am an expert, how does Kolabtree work?
Are there any fees to register as an expert on Kolabtree?
How do I create a profile on Kolabtree?
What kind of projects/work can I expect from the platform?
How to sync your Orcid profile with Kolabtree?
View all 9
Before/While Submitting a Proposal
10
How do I write a good proposal?
Example of Good vs Bad Proposal
Can I take up projects from students related to their coursework?
Can I reach out to the client without submitting a proposal?
Can I communicate with the client via other means other than the platform?
View all 10
Proposal Submitted
6
How do I track projects I have submitted my proposals on?
I have submitted my proposal, what are the next steps?
Can I withdraw my proposal after submitting?
I have withdrawn my proposal previously, but I have changed my mind. Can I re-submit my proposal?
The client is not responding to my messages, and I am eager to work on this project. What can I do?
View all 6
Proposal Accepted
4
When should I begin working on a deliverable?
What should I do after my proposal is accepted?
What happens in case the client is not satisfied with the output?
I have been awarded the project, but the client is not responsive in the workspace. What can I do?
Payment and Receiving Payment
10
When will I receive my payment?
Can I receive a payment directly into my bank account instead of via Payoneer?
What is the difference between my current payment preference and the local currency option as both are bank transfers?
Can I change my payment preference to local currency later?
How can I contact support?
View all 10
Zoom
Documents
2
Support
Setting Up a Zoom Call
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