If you find the quality of work unsatisfactory, don't worry, we've got you covered!
Q: What's the process for addressing such issues?
A: Here's how it works:
Reach out to us: Contact our support team at contact@kolabtree.com and let us know about your concerns.
Review and assessment: Our dispute team will carefully review your issue along with the scope of work provided.
Expert review and revision: We'll reach out to the expert who handled your project, requesting revisions and necessary changes to meet your expectations.
Unsatisfactory outcome: If the revised work still doesn't meet your standards, you have the option to make a partial payment to the expert.
Further assistance: Should you need it, we can connect you with another freelancer to assist in completing your project.
Refund option: If all else fails and you're still not satisfied, we'll process a refund for you.
Q: How do I initiate this process?
A: Simply contact our support team, and we'll guide you through the steps.
Q: Is there a time limit for raising such concerns?
A: We encourage you to reach out to us as soon as you notice any issues, but we understand that sometimes it might take a while to fully assess the work. However, we recommend contacting us within a reasonable timeframe for the best resolution.
Q: Will I be charged for the revisions or assistance?
A: No, there won't be any additional charges for the revision process or connecting with another freelancer. Your satisfaction is our priority, and we're committed to ensuring you receive the quality of work you deserve.
Please reach out to us via email at “contact@kolabtree.com” if the above does not answer your query.