If you have recently submitted the deliverables for a project, there are several reasons as to why the payment isn’t released to you straight away: the client usually needs time to review the work that you have submitted, in case the work is not up to their standard or in case the scope of work was not met. Furthermore, the clients may also be busy with their other daily tasks, however, once the client reviews the work, the payment will be released. Please note, the payments usually take 3-5 working days to appear in your designated bank account.

Please reach out to us via email at “contact@kolabtree.com” if the above does not answer your query.